Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of anything else on this page, and they aren't limited to a set number of days.

If something's wrong with your frame

Email us at hello@inkposter.com.au with your order number, what's happening, and a photo or short video. We'll respond as soon as possible and sort out a repair, replacement or refund depending on the fault.

Manufacturer's warranty

InkPoster frames carry a 12-month warranty from the date of purchase, covering defects in materials and workmanship under normal use. This is in addition to, and does not limit, your rights under the Australian Consumer Law.

Not covered: accidental damage, cracked panels from impact or pressure, water damage, unauthorised repair or disassembly, and normal battery capacity loss over time.

Changed your mind

Return it within 30 days of delivery, unused and in its original packaging with everything that came in the box, for a refund. Contact us first so we can issue a return authorisation - unauthorised returns can be delayed.

Return postage is at your cost; please use a trackable, insured service. We'll refund once the frame arrives and we've checked it over. We can't accept change-of-mind returns on frames that have been mounted, marked or damaged.

Gift cards and clearance items aren't eligible for change-of-mind returns. This doesn't affect your rights above.

Questions

If you have any further questions, please email us at hello@inkposter.com.au.